Shipping policy
Varstrom Shipping Policy
All orders are processed within 1 or 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Varstrom Warehouse
Varstrom had became Bafang Cooperation Brand since 2018. Over the past four years, we have built a very close relationship with Bafang Company. Varstrom has established a lot of warehouse around the word to make sure that all the customer will get their package as soon as possible.
| Regions | Warehouse No.1 | Warehouse No.2 | Warehouse No.3 |
|---|---|---|---|
| United States | Las Vegas (FedEx/USPS/UPS) | N/A | N/A |
| United Kingdom | Bolton (Hermes/Rooyal Mail) | Oldbury (DPD) | N/A |
| European Union | German (DPD/DE POST/UPS) | France (GLS) | Poland (UPS) |
| Canada | Richmond (UPS) | N/A | N/A |
| German | Bremen (DHL) | Neumünster (UPS) | N/A |
| France | Gonesse (GLS/La Poste) | Amiens (GLS/La Poste) | N/A |
| Poland | Bielany Wroclawskie (UPS) | N/A | N/A |
| Australia | South Granville (Australia Post) | Moorabbin (Australia Post) | N/A |
Varstrom Delivery Time
Once we receive order, we will process the ordered and send the products to the customer from the nearest warehouse. Sometimes the processing time may be extended to a maximum of 2 days if there are many orders processing in the warehouse. Depending on the distance of the region from the shipping warehouse, the express time may take 2 to 8 days. The following table shows 95% of our order delivery schedule for reference.
| Regions | Delivery Time (National) | Delivery Time (International) |
|---|---|---|
| United States | 3 to 7 business days | N/A |
| United Kingdom | 2 to 4 business days | N/A |
| European Union | N/A | 3 to 8 business days |
| Canada | 3 to 6 business days | N/A |
| German | 2 to 4 business days | N/A |
| France | 2 to 4 business days | N/A |
| Poland | 2 to 4 business days | N/A |
| Australia | 3 to 5 business days | N/A |
Shipping Tracking
Once the product is shipped from the warehouse, the system will automatically send a tracking number to customer, you can use it to check where is the package. If customers cannot find their tracking number, please find us through the contact information and we will help you find where the products are.
Shipping costs are non-refundable.
Our motor kits and batteries require signature confirmation for delivery. If delivery is refused, shipping costs are non-refundable and a 10% restocking fee will be deducted (this will be withheld from any refund).
For returning an item, you will be responsible for paying for your own shipping costs and original shipping costs are non-refundable. For returns of products over $50, we recommend that you use shipping service can be tracked or purchase shipping insurance. We don't guarantee that we will receive your returned item.
We can only guarantee delivery of purchases when there are no changes or modifications during shipment. Any purchases made from our company in which a customer decides on their own accord to make any modifications directly with the shipping company (FedEx or USPS) during shipment (including but not limited to; delivery address changes, hold and or pick up requests), our company is no longer able to guarantee delivery and is not responsible for lost packages. We can only guarantee delivery of orders purchased through our company and shipped to the address which was originally provided at purchase. If any modifications are made by the customer on their own accord during the shipment process we are no longer responsible for any delivery delays or lost packages.
How to Contact Varstrom
Company Address: Room 408B, 4/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR
Email: service@varstrom.com
WhatsApp: +86 15989932938