Returns and Refunds Policy
Varstrom accept order cancellation before the product is shipped. Before the order is shipped, you need to contact our colleagues by WhatsApp (+852 5262-0386) as soon as possible to communicate about the cancellation, because we can not cancell if the products are shipped out from our warehouse.
Varstrom support 10 days return policy, the period starts at the time when customer receives the product. We currently have return addresses in the following regions worldwide, United States (Nevada), United Kingdom (Leicestershire), Australia (New South Wales), Germany (Bremen), Poland (Bielany Wroclawskie), China (Guangdong). You can contact us for further information when you need to request for a return. Only when customer unpacks the product and finds that the product is not what he or she wants to buy, customer can apply the return request. Products that have been used on bike are not eligible for return, they can be exchange or request warranty service.
What is need for a return request
- Receipt or proof (order number) of the purchase;
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging;
How to request a return procedure
- Contact firstname.lastname@example.org, email@example.com, firstname.lastname@example.org to request a return procedure;
- Contact WhatsApp (+852 5262-0386) to request a return procedure;
Our colleagues will get reach to you for the return procedure. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.
**Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.**
Shipping costs are non-refundable.
Our motor kits and batteries require signature confirmation for delivery. If delivery is refused, shipping costs are non-refundable and a 10% restocking fee will be deducted (this will be withheld from any refund).
For returning an item, you will be responsible for paying for your own shipping costs and original shipping costs are non-refundable. For returns of products over $50, we recommend that you use shipping service can be tracked or purchase shipping insurance. We don't guarantee that we will receive your returned item.
We can only guarantee delivery of purchases when there are no changes or modifications during shipment. Any purchases made from our company in which a customer decides on their own accord to make any modifications directly with the shipping company (FedEx or USPS) during shipment (including but not limited to; delivery address changes, hold and or pick up requests), our company is no longer able to guarantee delivery and is not responsible for lost packages. We can only guarantee delivery of orders purchased through our company and shipped to the address which was originally provided at purchase. If any modifications are made by the customer on their own accord during the shipment process we are no longer responsible for any delivery delays or lost packages.
We will notify you once we've received and inspected your return, we will let you know if the refund was approved or not as soon as possible. If approved, you'll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund too.