Varstrom Shipping Policy

All orders are processed within 1 or 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivered Duty Paid

All the product you can buy on Varstrom, we have paid the tax. So you don't need to pay extra money for the order.

Where Varstrom Can Reach

Varstrom had became Bafang Cooperation Brand since 2018. Over the past four years, we have built a very close relationship with Bafang Company. Varstrom has established a lot of warehouse around the word to make sure that all the customer will get their package as soon as possible.

• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
• United States: Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)
• United Kingdom: British Forces, England, Scotland, Wales
• Canada
• Australia
• Asia: China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam

Varstrom Delivery Time

Once we receive order, we will process the ordered and send the products to the customer from the nearest warehouse in 24 hours. Depending on the distance of the region from the shipping warehouse, the express time may take 6 to 8 days. The following table shows 95% of our order delivery schedule for reference.

Regions	Delivery Time
United States	3 to 7 business days
United Kingdom	2 to 4 business days
European Union	3 to 8 business days
Canada	3 to 6 business days
German	2 to 4 business days
France	2 to 4 business days
Poland	2 to 4 business days
Australia	3 to 5 business days

Shipping Tracking

Once the product is shipped from the warehouse, the system will automatically send a tracking number to customer, you can use it to check where is the package. If customers cannot find their tracking number, please find us through the contact information and we will help you find where the products are.

Shipping costs are non-refundable.

Our motor kits and batteries require signature confirmation for delivery. If delivery is refused, shipping costs are non-refundable and a 10% restocking fee will be deducted (this will be withheld from any refund).

For returning an item, you will be responsible for paying for your own shipping costs and original shipping costs are non-refundable. For returns of products over $50, we recommend that you use shipping service can be tracked or purchase shipping insurance. We don't guarantee that we will receive your returned item.

We can only guarantee delivery of purchases when there are no changes or modifications during shipment. Any purchases made from our company in which a customer decides on their own accord to make any modifications directly with the shipping company (FedEx or USPS) during shipment (including but not limited to; delivery address changes, hold and or pick up requests), our company is no longer able to guarantee delivery and is not responsible for lost packages. We can only guarantee delivery of orders purchased through our company and shipped to the address which was originally provided at purchase. If any modifications are made by the customer on their own accord during the shipment process we are no longer responsible for any delivery delays or lost packages.

How to Contact Varstrom

Company Address: Room 408B, 4/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR

Email: service@varstrom.com

WhatsApp: +86 15989932938

Varstrom Maintenance Service

Varstrom spares no effort to provide better services to our customers. After 5 years of business development, Varstrom has built 7 Maintenance Centers around the world in order to reach customers as quickly as possible when they need support. The Centers are located in Spain (Lleida), France (Sonnay), United Kingdom (North Lanarkshire), Italy (Belluno), Germany (Barßel), United States (Denver), Canada (Winnipeg).

Varstrom Warranty

All eBike motor kits purchased from Varstrom are covered by a minimum one-year warranty. For customers, it will be more convenient to get support if all the conversion kits are purchased at the same store. Because you don’t have to think of where is the battery or display bought when you need support.

How to Request a Maintenance

• Contact kong@varstrom.com to request a maintenance;
• Contact WhatsApp (+86 15989932938) to request a maintenance;

Our colleagues will get reach to you for the further information. If your problem is confirmed, we'll send you a return shipping label, as well as instructions on how and where to send your package for maintenance.

How to Contact Varstrom

• Company Address: Room 408B, 4/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR
• Email: service@varstrom.com
• WhatsApp: +86 15989932938

Contact Varstrom

Please refer to the following links, if the link is the information you need to know, please click on the link to inquire, and we welcome customers to consult on any topic, our colleagues will respond to your questions within 24 hours.

Varstrom Resources

• Diaplay User Manual

How to Contact Varstrom

• Company Address: Room 408B, 4/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR
• Email: service@varstrom.com
• Facebook: Varstrom eBike
• WhatsApp: +86 15989932938