Varstrom Shipping Policy

All orders are processed within 1 or 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivered Duty Paid

All the product you can buy on Varstrom, we have paid the tax. So you don't need to pay extra money for the order.

Where Varstrom Can Reach

Varstrom had became Bafang Cooperation Brand since 2018. Over the past four years, we have built a very close relationship with Bafang Company. Varstrom has established a lot of warehouse around the word to make sure that all the customer will get their package as soon as possible.

• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
• United States: Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)
• United Kingdom: British Forces, England, Scotland, Wales
• Canada
• Australia
• Asia: China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam

Varstrom Delivery Time

Once we receive order, we will process the ordered and send the products to the customer from the nearest warehouse in 24 hours. Depending on the distance of the region from the shipping warehouse, the express time may take 6 to 8 days. The following table shows 95% of our order delivery schedule for reference.

Regions	Delivery Time
United States	3 to 7 business days
United Kingdom	2 to 4 business days
European Union	3 to 8 business days
Canada	3 to 6 business days
German	2 to 4 business days
France	2 to 4 business days
Poland	2 to 4 business days
Australia	3 to 5 business days

Shipping Tracking

Once the product is shipped from the warehouse, the system will automatically send a tracking number to customer, you can use it to check where is the package. If customers cannot find their tracking number, please find us through the contact information and we will help you find where the products are.

Shipping costs are non-refundable.

Our motor kits and batteries require signature confirmation for delivery. If delivery is refused, shipping costs are non-refundable and a 10% restocking fee will be deducted (this will be withheld from any refund).

For returning an item, you will be responsible for paying for your own shipping costs and original shipping costs are non-refundable. For returns of products over $50, we recommend that you use shipping service can be tracked or purchase shipping insurance. We don't guarantee that we will receive your returned item.

We can only guarantee delivery of purchases when there are no changes or modifications during shipment. Any purchases made from our company in which a customer decides on their own accord to make any modifications directly with the shipping company (FedEx or USPS) during shipment (including but not limited to; delivery address changes, hold and or pick up requests), our company is no longer able to guarantee delivery and is not responsible for lost packages. We can only guarantee delivery of orders purchased through our company and shipped to the address which was originally provided at purchase. If any modifications are made by the customer on their own accord during the shipment process we are no longer responsible for any delivery delays or lost packages.

How to Contact Varstrom

Company Address: Room 408B, 4/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR

Email: service@varstrom.com

WhatsApp: +86 15989932938

Warranty Policy

Warranty Scope

• Motor: A one - year free warranty service is provided from the date of purchase. During the free - warranty period, if the motor malfunctions due to material or workmanship defects, we will repair or replace it free of charge. After the expiration of the free - warranty period, a two - year after - sales maintenance service will be provided. For malfunctions caused by material or workmanship defects, only the cost of spare parts will be charged; for malfunctions caused by human factors, both the cost of spare parts and reasonable maintenance labor costs will be charged.
• Battery: The battery comes with a one - year free warranty. Under normal usage conditions, if the battery experiences premature capacity attenuation (less than 60% of the rated capacity) or other quality problems during the free - warranty period, we will provide free repair, replacement, or corresponding compensation according to the specific situation. After the free - warranty period ends, during the two - year after - sales maintenance service period, for quality - related problems, the cost of spare parts will be charged; for damages caused by human factors, both the cost of spare parts and maintenance labor costs will be charged.
• Display (Meter): The meter enjoys a one - year free warranty. If the meter shows abnormal display, malfunctions, or other quality - related problems during the free - warranty period, we will be responsible for free repair or replacement. During the subsequent two - year after - sales maintenance service, for repairs due to quality problems, the cost of spare parts will be charged; for malfunctions caused by human reasons, both the cost of spare parts and maintenance labor costs will be charged.
• Other Accessories (This includes brake levers or brake sensors, thumb throttle, speed sensors, chainrings, cranks, 1T4 wires, etc.): with a 6 - month warranty service. During the warranty period, if these accessories malfunction due to material or workmanship defects, we will repair or replace them free of charge. However, damages caused by non - quality reasons such as human usage habits are not covered by the free warranty, but we can provide paid maintenance services.

Warranty Conditions

The warranty service is only applicable to e - bike conversion kits purchased from our independent website.

Customers are required to provide valid purchase vouchers, such as order screenshots, invoices, etc.

The product must malfunction under normal usage and maintenance conditions. Damages caused by human factors such as improper use, abuse, unauthorized modification, and accidents are not within the scope of free maintenance even during the free - warranty period, but paid maintenance can be carried out according to the after - sales maintenance service standards.

10-Day No-Reason Return Policy

Within 10 days from the date when the customer receives the product, if the customer is not satisfied with the product, they can enjoy the no - reason return service.

The returned product must be in brand - new condition, without any signs of use, damage, or disassembly, and the original packaging, accessories, instruction manuals, etc. must be complete.

The customer is responsible for the return shipping costs.

Warranty and Return Process

Warranty Process: After the customer discovers a problem with the product, please contact our customer service team in a timely manner and provide a detailed description of the malfunction and the purchase voucher. Our customer service staff will communicate with you within 2 working days to confirm the malfunction. For problems within the scope of free warranty, free repair or replacement will be arranged; for problems within the scope of after - sales maintenance service, after notifying the customer of the required costs according to the cause of the malfunction and the service standards, maintenance will be carried out.

Return Process: If the customer needs to return the product, please contact the customer service within 10 days to apply for a return. The customer service will provide you with the return address and relevant guidance. After we receive the returned product and confirm that it meets the return conditions, we will process the refund within 3 working days.

Contact Varstrom

Please refer to the following links, if the link is the information you need to know, please click on the link to inquire, and we welcome customers to consult on any topic, our colleagues will respond to your questions within 24 hours.

How to Contact Varstrom

• Company Address: Room 408B, 4/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR
• Below Inbox (Suggest)
• Email: service@varstrom.com (Suggest)
• WhatsApp: +86 15989932938 (Business Cooperation)
• Facebook: Varstrom eBike